CLAIMS MANAGEMENT

Business owners often don’t realize how much a particular claim costs or how a seemingly less severe/minor claim becomes a very costly one until its too late and their premiums have gone up.

At Consolidated Personnel Services, our dedicated Claims Manager, Barbara SweetDugan, brings over 28 years of experience managing claims. This benefits our clients and their employees by not only ensuring that the claim costs are relative to the claim, but also that employees are getting the proper treatment so they can get healthy and back working as soon as possible. As one of our clients, once you report a claim to our claims department, here is what happens:

Step One

We gather information, determine any questionable issues and promptly report the injury to the carrier.

Step Two

We contact the medical provider for treatment information and work status; we require contact with the doctor by phone after the initial medical treatment to determine the nature and extent of the injury, and work status, and to determine if referral to a specialist is required.

Step Three

We advise the client when the employee has been released for modified duty, determine from the client if modified duty is available and communicate that information to the adjuster

Step Four - If the claim involves lost time from work

We provide the adjuster with wage information to pay wage compensation. We monitor it to make sure the employee receives their proper wage compensation and make suggestions to the adjuster on how to proactively manage the claim

Barbara’s prior experience actually handling claims, and her extensive knowledge of the Arizona workers’ compensation law, is an asset most employers cannot afford.

Ask our clients and they will tell you that when it comes to managing their claims and protecting their E-mod and their premiums, Barbara and her team (both assistants are bilingual) are second to none.